frequently asked questions


We frequently answer many questions that will help make our customers shopping experience with ArtFramesUSA.com simple and enjoyable! The following most "Frequently Answered Questions" have been compiled to assist you.

Will the picture frame I order look like the image on the website?

Our professional photography department takes high resolution photographs of all of our handcrafted frames in our extensive in-stock inventory and then displays those photographs on our website. We do that so our customers can truly judge the quality of our museum quality picture frames before they make a purchase decision. You must see our handcrafted frames in person to truly appreciate the fine attention to detail and the rich finishes evident in every museum quality frame. As beautiful as they appear on our website, our frames are significantly more beautiful in person!

How can you sell your picture frames at such low prices?

ArtframesUSA.com is one of the largest wholesale distributors of handcrafted museum quality picture frames. We have traveled all over the world to purchase thousands of magnificent picture frames directly from the finest master frame makers. As a result, we not only eliminate the middleman, but we also eliminate the gigantic profits that most other companies build into their high prices when they sell similar style frames. Since we have such huge buying power, we pass the savings directly onto our customers.

Are the frames shown on your website entirely handcrafted?

We guarantee that all of our museum quality picture frames are entirely handcrafted by the finest artisans.

How do I place an order?

ArtframesUSA.com gives you four convenient and easy options to place an order from our huge in-stock inventory of exquisite handcrafted museum quality picture frames.
Read more about: Methods of Ordering

What is your guarantee and return policy?

At ArtframesUSA.com your satisfaction is our #1 goal! That is why we offer our exclusive “Unconditional Guarantee”, which ensures our valued customers receive the absolute finest quality, the lowest "direct to you" wholesale prices, a huge selection of handcrafted, museum quality picture frames, and a safe and secure online shopping experience....all backed by our 30 day money-back unconditional guarantee!
Read more about: Unconditional Guarantee

Do you charge Sales Tax?

There is no sales tax charged on orders shipped to customers located outside the State of Florida. All orders shipped to destinations within the State of Florida are charged sales tax.
Important note: ArtframesUSA.com "Trade Accounts" that are reselling our frames are not charged sales tax, however, if the Trade Account is located within the State of Florida, we must have on file with our Accounting Department an up-to-date signed copy of the Trade Account's "Florida Annual Resale Certificate For Sales Tax", otherwise that Trade Account will be charged the applicable Florida sales tax.

What forms of payment do you accept?

We accept the following forms of payment: MasterCard, Visa, American Express, Discover, PayPal, money orders, and personal or business checks. Debit cards (also called check cards, ATM cards or bank cards) are also accepted only if they have a Visa or MasterCard logo.
Please Note: All prices shown on our website are listed in U.S. Dollars.

Is ordering online safe and secure?

ArtframesUSA.com ensures that you will have a safe and secure online shopping experience. Your privacy and protection are our top priorities! We only utilize state-of-the-art Secure Sockets Layer (SSL) 128-bit encryption on our website that protects your payment information and prevents unauthorized people from intercepting your data. Upon entering our check-out section, your browser will display the icon or symbol of a locked padlock at the bottom of your computer screen. This is a safety symbol that assures you that your payment information is being transferred securely.

How do I open a "Trade Account" to resell your frames?

If you want to resell our museum quality handcrafted frames, then you are in the right place! Our exquisite frames practically sell themselves! We offer our Trade Accounts special trade volume discounts and other exclusive privileges that are not found on our general website! If you want more information on opening a Trade Account, please CLICK HERE or call our Resellers & Trade Accounts Division toll free from anywhere in the U.S. or Canada at 1-800-660-0278.

When will my order be shipped?

We always stock a wide selection of frames in our huge inventory. All in-stock orders are usually shipped from our warehouse facility within 24 hours from receipt of your order and payment confirmation. If by chance we are temporarily out of stock on a frame, the estimated delivery time is approximately four to eight weeks. We promise that you will be absolutely thrilled with your order!

What are your shipping charges?

We ship our frames to any destination in the Continental U.S.A. and Canada! Our low shipping charges are based on the dollar amount of your order. Please click the link below for exact shipping charges.
Read more about: Shipping Information

Do you have a minimum purchase requirement?

We do not have a minimum purchase requirement. You have the option to purchase as little as one frame or as many as you like and still receive our unbelievably low wholesale prices......direct to you!

How can I contact ArtframesUSA.com?

We care about your comments and strive to make your buying experience a pleasurable one! If you have any special needs or questions, simply contact our Customer Service Department by E-Mail or you may call us call us toll-free from anywhere in the U.S. or Canada at 1-800-660-0278. You will always receive a prompt and courteous reply! Our Customer Service Department is open to receive your inquiries during the following hours: 9:00 A.M. to 10:00 P.M. (EST) Monday through Saturday.
By E-Mail: Contact Us