It's SIMPLE…We want you to be 100% satisfied with your frame selection and will do everything we can to make your purchase experience a pleasurable one.
Our Return Policy... Once your frames are delivered and if your purchase is not to your liking, the frames may be returned for a refund of the full frame price less shipping & handling. Returned items must be properly packed in the original shipping carton including interior packing material and shipped back to us within 30 days from your invoice date. Please be sure to contact us to obtain a Return Merchandise Approval Code (RMAC) prior to returning your purchase. Returns shipped without obtaining and using a RMAC will be refused. The customer is responsible for all return shipping charges unless it was our shipping error. All refunds for purchases made by credit card will be in the form of a credit to the same card used for the original purchase. Any frames ordered in a custom size are final sale.
Damages... Please report all damage claims to the shipper and ArtframesUSA.com within 48 hours. We will make every effort to send you a replacement order as soon as possible in the event of a damaged shipment.
Our Cancellation Policy... Before the shipment has been made you are free to do so without charge. If the order has already shipped, it is treated as a return (see above). Any frames ordered in a custom size are final sale and cannot be canceled once the frames are in production.
Our customer service center is located at:
1084 South Rogers Circle
Boca Raton, Florida 33487
Toll Free U.S. and Canada: 1-800-660-0278
International : +1-561-314-3500